1. Home
  2. »
  3. software
  4. »
  5. Canceling Pre-Order on Xbox:...

Canceling Pre-Order on Xbox: A Top-Down Approach

Published :- 26 February 2024 By Alessia Tummino

Gamers are eager to have the latest gadget and proceed with pre-ordering the Xbox series and you want to have it cancelled. Here, the guide will let you understand the cancellation policy along with different manners of cancellation.

How to cancel a Digital Pre Order on Xbox One?

In the world of gaming, preordering games of the Xbox series is a beloved habit for many gamers. However, life’s twists and turns might lead you to reconsider the preorder. Understand the Xbox’s policy, which permits pre-order cancellations before the game’s release. Check the release date to avoid inconvenience.

Let’s have a look at the methods to cancel Pre Order Xbox:-

How to cancel a pre-ordered game on Xbox One on the website 

The steps that will help you to cancel the pre-ordered game:-

  1. Go to the website using the browser.
  2. Next, sign in to the account with the credentials.
  3. After that move to My Account following the Billing section.
  4. Search for the pre-order in the Orders section.
  5. Now, select the Cancel tab next to the Pre-Order Xbox.
  6. Click on the Confirm tab, and complete the cancellation.

How to cancel a Digital Pre Order on Xbox One through a Microsoft Account

Cancellations using Microsoft Account is possible being Xbox is a part of it. 

  • Registered to Microsoft Account. If already registered, enter the user ID and password by tapping the Login tab.
  • Head to the Billing option and click on the Orders sections.
  • Choose the order and hit the Cancel tab.

Cancel an Xbox Pre-Order using the Xbox Console

  1. Firstly, switch on the Xbox and click on the Login option.
  2. Next, hit the My games and apps section.
  3. Choose the See All option and then pick the Games tab.
  4. Look for the pre-ordered game.
  5. Click on Manage Game and hit on the Cancel Pre Order tab.
  6. Lastly, tap on the Confirm tab.

Cancelling an Xbox Pre-Order using Contact Support

If the above methods do not work you can directly reach the support team over the phone, email, or on the website.

Xbox Support:-https://support.xbox.com/
Phone Number:-1-800-4MY-XBOX (1-800-469-9269)
Website:-https://www.xbox.com/

Keep your account details ready because you need to furnish the info when asked. Go through the instructions as the support team asks you to follow.

Cancel Xbox Pre-Order on the Xbox App

The Xbox Games of different series can be canceled on the app. 

  1. You might have already installed the Xbox app on your device.
  2. Just tap on the app and move to the Library section.
  3. Select Games where a list of games will be available in front of your screen.
  4. Select the pre-ordered game from the Manage section.
  5. Now, click on the Cancel tab.

The above five methods are helpful for gamers who are willing to cancel the pre-ordered Xbox.

Conclusion

Canceling a pre-order on Xbox is simple when following specific steps. Whether using the website, mobile application, console, or customer support, understanding the game’s release date and Xbox policies is crucial for a smooth cancellation. 

FAQs

How to cancel Xbox Pre-Order?

Contact Support
On the website
Via App
Xbox one console

How to get a refund on Xbox pre-order cancellation?

To request a refund, visit the Xbox Refund Request website, 
Click on log in, 
Next, locate the pre-order, and pick Request a refund option.
Provide necessary details for submission.

The duration to obtain a refund might differ depending on the type of payment method utilized.

Related Posts:- Cancel Your PlayStation Plus Subscription