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How to Cancel Your SoulCycle Membership: Step-by-Step Guide

Published :- 3 October 2024 By Alessia Tummino
SoulCycle Cancel,

Are you concerned about canceling SoulCycle? It should not worry you further. As you just arrived at the right platform. SoulCycle is a high-intensity music-driven fitness class that aims to deliver a complete transformation of the indoor riding workout experience aiming to provide an excellent retreat both physical as well as mental retreat.

Yet, if one doesn’t need to continue the subscription and feels like canceling then this page will help you to achieve it by stating a vivid description of whether can you cancel a SoulCycle class in the simplest way.

Cancel SoulCycle: Points to Remember:

  • As per SoulCycle’s cancellation policy, the request to cancel SoulCycle must be placed at least a day before the end of the current billing period.
  • You may need to pay the SoulCycle cancellation fee if you forget to make the cancellation in the stipulated time frame.
  • The fee for cancellation will rely on the location where one lives. 

i. How to Cancel a SoulCycle Class Over the Phone:

Following are the steps that are to be obeyed to cancel SoulCycle membership over the phone by calling:

  1. The first step to start with is to locate the phone number of the Local SoulCycle Studio through the website of SoulCycle:- https://www.soul-cycle.com/studios/ under the section of studio location.
  2. After you locate the phone number of your studio, dial the number and make sure you call them during working hours to receive services from their side.
  3. On receiving the responses from the support staff, state the need and request on SoulCycle cancellation.
  4. In the next step, provide the details that are related to the membership such as member name, membership ID, registered phone number, email address, etc. to the representative.
  5. Also, state a genuine cancellation reason when asked by the staff.
  6. Now, one must thoroughly go through the instructions given by the customer service representative to proceed with the request for cancellation.
  7. Lastly, make sure to ask the support staff about receiving a confirmation email on the completion of the cancellation.

ii. How do I Cancel SoulCycle by sending an Email:

The second is to cancel culture SoulCycle via an Email. The steps to follow are:

  1. Compose an email to the customer support team of SoulCycle at yoursoulmatters@soul-cycle.com 
  2. Under the subject tab clearly state as ‘Request to cancel  SoulCycle Membership’.
  3. Now, in the body section, make a cancellation request and also mention the reason to cancel including the name of the member, membership ID, phone number, billing address, and email ID. These details will assist the customer support service staff in locating the subscription account with ease.
  4. Ensure to ask for a confirmation email on the successful cancellation of SoulCycle subscription.

iii. How to Cancel SoulCycle via in Person:

The method to cancel the SoulCycle subscription via the person is mostly recommended and considered the best option to proceed with to address the query without wasting time. The steps are:

  1. Visit the nearest SoulCycle Studio. You can locate the address through the website of SoulCycle.
  2. Navigate to the front desk and state to the customer support staff your desire to cancel the subscription and the formalities to perform.
  3. The staff representative will then provide you with the cancellation form, which is to be filled with correct information related to the membership account.
  4. On providing all of the required details, now submit the cancellation form filled by you to the staff and then they will process the request for cancellation. If required, also pay the cancellation fee charged by the company.
  5. Hold for a while to get confirmation from the company on the successful cancellation of the membership.

Bottom Lines:

The methods for SoulCycle cancellation are quite easy and straightforward to follow. Members are offered three options to pursue as preferred in order to cancel the subscription i.e. over the phone, through email, or by directly visiting in person. For any further queries you can get in touch with the SoulCycle customer support service staff, the flexibility of the support team ensures to provide you a smooth and steadfast experience whether users continue or cancel the subscription.

SoulCycle cancellation: Frequently Asked Questions:

How do I contact SoulCycle Customer Support Service?

To reach out Customer Service of SoulCycle one can send an email at yoursoulmatters@soul-cycle.com or dial the official phone number of the support team.

What are the details required to submit while canceling the membership?

The information that one needs to submit at the time of canceling SoulCycle are member name, membership ID, and contact details.

When to cancel SoulCycle membership?

It is recommended to cancel membership on SoulCycle at least a day (i.e. 24 hours) before the end of the ongoing billing cycle.