Easy Steps to Cancel Your Optimum Service Today
If we ask, what are your thoughts regarding Optimum service if you are planning to move out of the city or moving outside of Optimum’s service area or are stuck in its poor connectivity? Surely you would wish for Optimum to cancel service. So whether you are discontinuing your service or transferring it, there is no need for concern when it comes to managing the Optimum account.
Optimum is considered to be an American brand that deals in mobile phone, internet, and TV services, and appears with a bundle package plan at reasonable rates. Though the cost is affordable the services offered seem to be quite irrelevant as sometimes the service provided stocks.
Let us help you by outlining the necessary steps you should follow if you are looking to cancel Optimum Internet or modify the Optimum plan and require assistance from Optimum customer service.
Points to Remember:
If you are determined to cancel Optimum then you need to follow some key points in order to have a smooth cancellation procedure:
- The contract you agreed upon while connecting to the service requires a thorough look to initiate the process of cancellation. The Early Termination Fee is required to be paid if the cancellation is opted in mid-way of the subscription month.
- If you have made the cancel Optimum Internet service request, the account will only be deactivated once the billing period expires.
- You will be asked to return Optimum equipment once the cancellation is approved. Users can pick any of the options such as visiting the store and dropping off the package or sending it through the mail service. The prepaid label will be provided to your registered email ID.
- In case you have any charges unpaid you need to pay off the charges before opting to cancel your Optimum service subscription.
How to cancel Optimum Internet Service Over the Phone:
Optimum offers a friendly service option for their customers whether it’s on cancellation or resolving any query.
Make a call to the Customer Executive Service Number to request Optimum Service Cancellation. The below steps will help you to place a request to cancel my Optimum service.
- Firstly make a call at the Optimum cancel service number: l866-200-7186 or just dial 611 using the Optimum Number from the registered phone number.
- Once the call is answered, state the problem that you are facing and make a cancellation request.
- Next, provide the ID number related to the account or try to call the registered number linked with the Optimum Account.
- Gather and deliver all the necessary information and documents related to the account when asked by the support team.
- Also, do not forget to inquire whether your account is closed or not and enquire if there are any further charges that need to be deducted.
- Lastly, request for a confirmation mail for proof to be used for future reference.
What Happens After Cancel Service Optimum:
Upon making the Optimum Internet cancel service, your account will be closed as stated by the service agent. Users need to return the device within the given time frame in order to avoid delay cancellation. The device should be in good condition. A prepaid label will be sent to the email address which you can print and paste on top of the return package.
If you still feel that you might face a problem while returning the device, get in touch with customer support to have a thorough understanding and then proceed with the Optimum cancel process.
Cancel Optimum Cable: Refund:
Before cancelling check the terms whether the cancellation is eligible for refund or not. Here are the following conditions that make you qualify for a refund on cancellation:
- In case, you have made the request to cancel the subscription in the middle of the plan period, the refund will be in a prorated form for not utilizing the services on the remaining days.
- The rented device needs to be returned in the given period, say 30 days. If the item is in working condition you are eligible for a refund.
- For billing errors or any overcharges on the bill, you need to ask Optimum customer support and make a refund request for the same.
Wrapping Up:
Although the services offered by Optimum are good, not all customers have the luck to enjoy the better services which led to canceling Optimum Service accounts. You can contact the customer executive over the phone and request the issue from them. Make sure to reach out to the service help from 9:00 AM to 5:00 PM ET on weekdays and on weekends from 9:00 AM to 1:00 PM ET.
Frequently Asked Questions:
No, there is no such option on Optimum to cancel service online as per the company rules.
To cancel Optimum users need to reach out to the customer support service staff over the Phone by calling at l866-200-7186 or just dialling at 611 and then state the desired changes to the representative.
No, users can cancel Optimum at any time without any hesitation and there are no such early termination fees or a membership cancellation fee.
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howtocancels.com, the pioneer, crafter, and founder, Alessia Tummino launched the online site as a guide for those navigating on cancellations of online subscriptions, simplifying the process. Alessia’s deep knowledge of the internet turned her out into an expert in cancellation processes. She built a community for digital freedom and howtocancels.com is a part of users’ journeys to break free from unnecessary subscriptions.